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Refund & Warranty Policy

At VALOSTORE, we strive to deliver 100% full-access, verified Valorant accounts. Due to the digital nature of account sales, all sales are generally final once credentials have been delivered. However, we provide clear buyer protection guarantees under specific conditions outlined below.

VALOSTORE BUYER PROTECTION: Every account listing is checked prior to delivery. If you receive an account that does not match the listed description or credentials fail upon instant delivery, you are fully covered for a replacement or store credit.

1. Eligibility for Refund or Replacement

A buyer is eligible for a full replacement or refund/store credit under the following circumstances:

Invalid Login Credentials: The delivered username or password does not work upon immediate delivery (reported within 24 hours).
Significant Product Mismatch: The delivered account severely deviates from the listing description (e.g., incorrect region, missing core skins listed).
Non-Delivery System Error: Payment was successfully charged, but system failure prevented credential delivery for over 12 hours.

2. Non-Refundable Circumstances

Refunds or replacements will NOT be issued in the following scenarios:

Buyer's Remorse: Change of mind or purchasing the wrong account by mistake after successful credential delivery.
Post-Delivery Bans / Suspensions: Accounts banned due to buyer conduct after delivery, including toxicity, cheating, usage of third-party tools, or unauthorized account sharing.
Failure to Secure Account: Neglecting to update recovery email address, password, or enabling Two-Factor Authentication (2FA) after delivery.
Third-Party Payment Disputes: Filing fraudulent chargebacks without contacting customer support first will result in immediate voiding of warranty and permanent blacklisting.

3. Refund Request Procedure

If you encounter an issue eligible for a refund or replacement, please follow these steps:

Step 1: Contact our official support team within 24 hours of purchase.
Step 2: Provide your Order Reference ID (e.g., Account ID #) along with unedited screenshots or video recording showing the login attempt.
Step 3: Our support team will review the credentials and issue a replacement account or resolution within 12 - 24 hours.

4. Official Support Channels

For instant warranty verification and assistance, contact us directly:

Discord: duk9305
Telegram: @valostorech